Pasadena Water and Power is committed to providing safe and reliable water and power with superior customer service at reasonable rates.
Pasadena Water & Power (PWP) has provided customers with reliable electric service for nearly a century. As a community-owned utility, PWP's first priority is to serve our customers.
As the City of Pasadena has grown and
prospered through the years, so has Pasadena Water & Power. During the Great
Depression we provided much-needed jobs, and in World War II we pitched in with the war
effort. In recent years, PWP has contributed to city services that improve the
quality of life for everyone who lives and works in Pasadena - services like fire and
police protection, street lights and maintenance, community centers and assistance to
Electricity is not a faceless commodity in Pasadena. Indeed, Pasadena Water & Power could not have survived for nearly a century in one location without being personally dedicated to serving our customers' energy needs. Now, as PWP continues to meet the changing needs of a vibrant, growing community, our response to emergencies remains unequaled. Our preventive maintenance continues to keep our infrastructure reliable. We are committed to service our customers in a friendly, professional, and effective manner.
PWP offers the highest standard of commitment to commercial and mass market customers through personal account manager services. Through analyzing energy and water needs and implementing low-cost solutions, our Pasadena Water & Power account managers are working with our customers' bottom-line in mind.
Pasadena Water & Power continually develops and offers a wide range of customer service programs to fit the needs of Pasadena business and industry. From conducting energy and water use evaluations for commercial facilities, to creating innovative solutions that help customers manage their energy and water requirements, PWP works in partnership with each customer. PWP considers technology and regulatory requirements when evaluating and projecting customer needs by offering a list of options and opportunities for saving money on energy and water use.
These partnerships are working. Many outdated, inefficient energy systems in commercial sites throughout Pasadena are being upgraded or replaced with the help of Pasadena Water & Power's creative incentive programs.
Pasadena Water & Power also partners with local retailers and distributors to deliver PWP products and services to commercial customers.
PWP's mission is to add value to the community by being the
provider of choice for water and power related services. We're not newcomers - we've
been established in Pasadena since 1906, that's over 90 years! PWP has an enviable
history of reliability which is reflected in the services PWP provides to its customers.
The Best is Yet to Come
Pasadena Water & Power's most ambitious undertaking has been its successful transformation from a protected monopoly to a strong, competitive and service-oriented business. Every transaction, every recommendation, and every decision is made with our customers and community in mind along with a watchful eye on the bottom-line.
With Pasadena Water & Power's local presence, updated facilities, and innovative programs, PWP can offer total energy services more efficiently and reliably than any other provider. PWP is planning to provide even more efficient and lower-cost energy while maintaining our high standards of reliability and service.