Bill Pay Online and Account Access    Pay a Bill Online    Request a Payment Extension    View Usage History    Find Your Circuit Number    Report an Electrical Outage Online    Report a Water Quality Problem Online    Report a Water Main Break Online
	Payment Options    Pay Online    Pay by Direct Debit    Pay by Mail    Pay by Phone    Pay in Person    Pay with CheckFree    After hours payments
	Understanding Your Bill
	Billing Questions
	Financial Assistance Programs
	PWP Contact Information

Pay Online

Utilize our Online Account Access service using your Visa, Mastercard or Discover cards. 

Pay by Direct Debit

Residential customers can have their bills automatically paid out of their checking or savings accounts.  To sign up, customers can request an application from Customer Service at (626) 744-4005 or download, print, and mail-in the Direct Debit Application (in Adobe PDF Format*).

Pay by Mail

Mail payments in the form of a check or money order to:

City of Pasadena, Municipal Services
P.O. Box 7120
Pasadena, CA  91109-7220

Pay by Phone 

You may pay by phone using credit cards only by calling (626) 744-4005.  You must have your account number and PIN ready. (Ask Customer Service Representative for your PIN.)

Pay In Person

You may pay in person at:

Municipal Services Payment Center / City Hall 100 N. Garfield Ave., Room N106 Pasadena, CA 91109 Business Hours:
Monday-Friday	7:30am - 5:15pm

Note - Payments made by an ATM card must be presented in person.

Pay with CheckFree®  

Customers may wish to use the services of CheckFree® (at http://www.checkfree.com) as another payment alternative.

After-Hours Cash & Check Payments

A drop box is located at the southeast corner of Union Street and Garfield Avenue.  Payments received after 2 p.m. will be credited the following business day.

Understanding Your Bill

In addition to the billing components, your bill contains information that can help you understand your energy and water use.  

Explanation of Key Terms you may see on your bill:

Block	A range of water (HCF) or electric (KWH) usage subject to the same cost per unit as defined in the rate schedule.
C.I.C.  Capital Improvement Charge	To fund the water fund capital improvement program.
Customer Charge	Cost of billing, metering, customer service, and call center expenses.
Demand	Actual power in kilowatts (KW).  Billing Demand is the maximum demand over a 12-month period. (demand meters only).
Distribution Charge	Distribution costs including operation and maintenance, capital investment, and debt service.
Electric Utility Assistance Programs	Pasadena Cares and Cares Plus Programs. Assistance for income qualified, seniors and permanently disabled customers.
Energy Charge	Wholesale cost of acquiring energy.
Estimate	Estimated reading is shown only when the meter was not read, usually due to a lack of access.
HCF	Hundred Cubic Feet - a billing unit of water equivalent to 748 gallons.
KWH	Kilowatt-hours - A billing unit of electric energy equivalent to one 100-Watt light bulb, burning for ten hours.
MULT (Multiplier)	Numerical constant applied to meter readings to convert dial readings to billing units (see HCF and KWH).
PF	Power Factor - Reflects the ratio of real (or true) power to apparent power (KVAR-H demand meters only).
Project A.P.P.L.E.	A fund of deductible donations used to help residential customers unable to pay a utility bill due to unforeseen hardship.
Public Benefit Charge	A State mandated charge to fund Lifeline, Utility Assistance, energy efficiency, and renewable resources programs.
Refuse Service	Trash collection
S.L.A.T.S.	A tax collected for the City to offset the maintenance and utility costs associated with Street Lights and Traffic Signals (SLATS).
State Environmental. Surcharge	Collected for the California State Board of Equalization
Transmission Charge	Transmission and electric power dispatching expenses.
Underground Surtax	A tax collected for the City for the power line conversion program that places overhead power lines underground.
Utility Users Tax	A tax collected for the City based on a percentage of electric and water charges

 

Billing Questions

Please contact Customer Service at (626) 744-4005, 7:30 a.m. to 5:30 p.m., Monday through Friday.


* This application is in Portable Document Format (PDF) format which can be viewed and printed with Adobe Acrobat Reader software. If your browser is not equipped to view PDF files, Get Acrobat Now to download a free copy.

 

Financial Assistance Programs

Utility Assistance Programs: Recognizing that some of our customers may need help to pay their utility bills, we offer three income-qualified financial assistance programs and one program designed to offset the energy costs associated with home medical equipment. See if you qualify...

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