WE CAN HELP!

PWP recognizes that some of our customers may need extra help to pay their utility bills. We offer three income-qualified financial assistance programs for paying electric bills, and one program to help offset electricity costs associated with home medical equipment. These programs must be applied for in person at one of the locations listed below. (Please refer to the Southern California Gas Company if you need assistance paying your gas bill.)

 

Residential Electric Utility Assistance Program (EUAP)

MONTHLY BENEFITS: PWP will credit your electric account $7.50 (after taxes).   You must be a PWP Residential Electric Customer. Must meet the income levels.  Refer to Income Qualifying Schedule below. Must show proof of income. EUAP Qualifying Income Levels -  effective 6/1/11    Household Size 1 2 3 4 5 6 7 8  Maximum    Annual Gross Household income $29,900 $34,200 $38,450 $42,700 $46,150 $49,550 $52,950 $56,400

Pasadena Cares  Program

MONTHLY BENEFITS: PWP will credit your electric account $7.50 (after taxes) and a credit of the Public Benefits Charge. You must be a PWP Residential Electric Customer. You must be 62 or older or are permanently disabled. For disability you must meet the disability requirements as established by the Social Security Administrations Supplemental Income for the Aged, Blind and Disable (Title XVI of the Social Security Act, as amended). Must meet the income levels and show proof of income.  Permanently disabled customers must submit a printout of your benefits from the Social Security Administration Office.   CARES Qualifying Income Levels -  effective 6/1/11    Household Size 1 2 3 4 5 6 7 8  Maximum    Annual Gross Household income $29,900 $34,200 $38,450 $42,700 $46,150 $49,550 $52,950 $56,400

Pasadena Cares PLUS Program

MONTHLY BENEFITS: PWP will credit the following on your electric account $7.50 (after taxes), the Public Benefit Charge and Utility Users Tax.You must be a PWP Residential Electric Customer. You must be 62 or older or are permanently disabled. For disability you must meet the disability requirements as established by the Social Security Administrations Supplemental Income for the Aged, Blind and Disable (Title XVI of the Social Security Act, as amended). Must meet the income levels and show proof of income.  Permanently disabled customers must submit a printout of your benefits from the Social Security Administration Office. CARES PLUS Qualifying Income Levels -  effective 6/11/10    Household Size 1 2 3 4 5 6 7 8  Maximum    Annual Gross Household income $12,000 $16,000 $20,000 $24,000 $28,000 $32,000 $36,000 $40,000

Pasadena Medical Assistance Program

MONTHLY BENEFITS: PWP will credit your electric account $7.50 (after taxes). You must be a PWP Residential Electric Customer. Must have medically necessary equipment. Must provide a note on letterhead signed by your doctor that describes the home equipment. Not an income qualified program. The following is a list of approved equipment for this program: Aerosol tents, apnea monitors, compressors or concentrators, electrostatic or ultrasonic nebulizers, electric nerve stimulators, hemodialysis machines, kidney dialysis machines, intermittent positive pressure breathing machines, iron lungs, pressure pads, pressure pumps, respirators, or suction machines. The equipment must be plugged in and not battery operated.  Program Application

Locations where you can apply for Utility Assistance Programs:

Centers Hours Days of Operation Jackie Robinson Center/Neighborhood Connections - 1020 N. Fair Oaks Ave. Pasadena 744-7300   8a - 6:30p   Mondays - Thursdays Jackie Robinson Center/Neighborhood Connections - 1020 N. Fair Oaks Ave. Pasadena 744-7300  8a - 5p Fridays Villa Parke -  363 E. Villa St. Pasadena 744-6530  1p - 5p Mondays Thru Thursdays Victory Park - 2575 Paloma St. Pasadena 744-7500  1p - 4:30p Mondays and Fridays Senior Center - 85 E. Holly St. Pasadena 795-4331  1p - 5p Tuesdays Senior Center - 85 E. Holly St. Pasadena 795-4331  9a - 12p Thursdays and Fridays For more information about PWP's Electric Utility Assistance Program please call the Answerline at (626) 74 4-6970.

Project A.P.P.L.E.

Project APPLE (Assisting Pasadena People with Limited Emergencies) provides a one-time grant of up to $100 per year to help eligible low-income customers keep their power on. This vital program is made possible through the generous contributions of our customers who understand that tough times can hit any of us. A Project APPLE recipient may be a single-income family with young children, a person struggling with a disability or recent job loss, or a senior scraping by on Social Security. Low-income residents who risk power shut-off can apply for a Project APPLE grant Monday through Friday from 8 a.m. to 5:30 p.m. at the Jackie Robinson Center, 1020 N. Fair Oaks Ave. You’ll be asked to present ID, proof of income and a past-due PWP bill or delinquent shut-off notice. Household income limits range from $22,062 for a one- to two-person household to $49,215 for a family of five. Eligible recipients are approved on the spot and receive a voucher to present at the City’s Municipal Services Payment Center at Pasadena City Hall , room N106, Monday through Friday from 7:30 a.m. to 5:15 p.m. Call 744-7300 for more information. You can make a donation of any amount to Project APPLE by checking the box on your next Pasadena utility bill and including your donation with your payment. If you are making a large tax-deductible donation, call 744-4420.

Assistance Programs from SoCal Gas

PWP does not provide gas service. If you need assistance paying your gas bill, please contact the Southern California Gas Company (800-427-2200) which provides gas service to most Pasadena residents. SoCal Gas offers a number of financial assistance programs for its income-qualified customers and for its customers with medical conditions.

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