WE CAN HELP!

Recognizing that some of our customers may need help to pay their utility bills, we offer three income-qualified financial assistance programs and one program designed to offset the energy costs associated with home medical equipment. These programs must be applied for in person at one of the locations listed below.

 

Pasadena Residential Electric Utility Assistance Program (EUAP)

You must be a PWP Residential Electric Customer. Must meet the income levels.  Refer to Income Qualifying Schedule below. Must show proof of income. Monthly Benefits of this program PWP will credit your electric account $7.50 (after taxes).

Pasadena Cares and Cares Plus Program

You must be a PWP Residential Electric Customer. You must be 62 or older or are permanently disabled. For disability you must meet the disability requirements as established by the Social Security Administrations Supplemental Income for the Aged, Blind and Disable (Title XVI of the Social Security Act, as amended). Must meet the income levels and show proof of income.  Permanently disabled customers must submit a printout of your benefits from the Social Security Administration Office. Monthly Benefits of the Cares Program: PWP will credit your electric account $5.00 (after taxes) and a credit of the Public Benefits Charge. Monthly Benefits of the Cares Plus Program: PWP will credit the following on your electric account $7.50 (after taxes), the Public Benefit Charge and Utility Users Tax. New Qualifying Income Levels -  effective 4/15/09   Pasadena Electric Utility Assistance Program (EUAP)   Household Size 1 2 3 4 5 6  Maximum    Annual Gross Household income $27,750 $31,700 $35,700 $39,650 $42,800 $46,000 Add $4,000 for each additional person in the household                    Pasadena Cares Program                    Must be 62 Years of age or older or permanently disabled to qualify.  Household Size 1 2 3 4 5 6 Maximum Annual Gross Household income $27,750 $31,700 $35,700 $39,650 $42,800 $46,000   Add $4,000 for each additional person in the household     Pasadena Cares Plus Program   Must be 62 years of age or older or permanently disabled to qualify.   Household Size 1 2 3 4 5 6 Maximum Annual Gross Household income $12,000 $16,000 $20,000 $24,000 $28,000 $32,000 Add $4,000 for each additional person in the household.

Pasadena Medical Assistance Program Application

You must be a PWP Residential Electric Customer. Must have medically necessary equipment. Must provide a note on letterhead signed by your doctor that describes the home equipment. Not an income qualified program. Monthly Benefits of the Medical Assistance Program PWP will credit your electric account $7.50 (after taxes). The following is the list of PWP approved equipment for this program: Aerosol tents, apnea monitors, compressors or concentrators, electrostatic or ultrasonic nebulizers, electric nerve stimulators, hemodialysis machines, kidney dialysis machines, intermittent positive pressure breathing machines, iron lungs, pressure pads, pressure pumps, respirators, or suction machines. The equipment must be plugged in and not battery operated. icatioedical Assistance Program Application

Locations where you can apply for Utility Assistance Programs:

Centers Hours of Operation Days of Operation JRC - 1020 N. Fair Oaks Ave. Pasadena  9:00 am to 1:00 pm Tuesdays, Wednesday and Thursdays Villa Parke - 363 E. Villa St. Pasadena  1:00 pm to 5:00 pm Tuesdays, Wednesday and Thursdays Victory Park - 2575 Paloma St. Pasadena  1:00 pm to 4:30 pm Mondays and Fridays Senior Center - 85 E. Holly St. Pasadena  1:00 pm to 5:00 pm Tuesdays Senior Center - 85 E. Holly St. Pasadena  9:00 am to 12:00 pm Thursdays and Fridays Neighborhood Connections - 1384 East Walnut St. Pasadena  9:30 am to 6:00 pm Monday - Thursday For more information about PWP's Electric Utility Assistance Program please call the Answerline at (626) 744-6970.

Project A.P.P.L.E.

Project APPLE (Assisting Pasadena People with Limited Emergencies) provides a one-time grant of up to $100 per year to help eligible low-income customers keep their power on. This vital program is made possible through the generous contributions of our customers who understand that tough times can hit any of us. A Project APPLE recipient may be a single-income family with young children, a person struggling with a disability or recent job loss, or a senior scraping by on Social Security. Low-income residents who risk power shut-off can apply for a Project APPLE grant Monday through Friday from 8 a.m. to 5:30 p.m. at the Jackie Robinson Center, 1020 N. Fair Oaks Ave. You’ll be asked to present ID, proof of income and a past-due PWP bill or delinquent shut-off notice. Household income limits range from $22,062 for a one- to two-person household to $49,215 for a family of five. Eligible recipients are approved on the spot and receive a voucher to present at the City’s Municipal Services Payment Center at Pasadena City Hall , room N106, Monday through Friday from 7:30 a.m. to 5:15 p.m. Call 744-7300 for more information. You can make a donation of any amount to Project APPLE by checking the box on your next Pasadena utility bill and including your donation with your payment. If you are making a large tax-deductible donation, call 744-4420.

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