Prepare for Power Outages
Sign up for local emergency alerts at
If your health depends on medical equipment powered by
electricity, send a signed statement on letterhead from your doctor to:
Pasadena Water and Power
Attention: Medical Equipment List
150 S. Los Robles Ave., Suite 300
Pasadena CA 91101
If you have medication that requires refrigeration,
check with your pharmacist for guidance on proper storage during an
extended power outage.
Restock your emergency preparedness kit with enough
non-perishable food, water, warm clothes, weather protection, hygiene
items, medical supplies and additional batteries to last at least 72
hours, bearing in mind that power outages could last weeks in some
disaster scenarios. Learn more at
Keep flashlights, ice chests and manual hand cranks for
mobile communication devices on hand, all of which are useful during
extended power outages.
If you have an electric garage door, know the process
for operating it manually.
Keep a non-cordless telephone in your home. It is likely
to work even when power is out.
Always keep your vehicle’s gas tank at least half full.
Pumps at gas stations will not be working during power outages.
Keep some cash, preferably in small bills, in a hidden
location in your home. ATMs will not be working during power outages.
Also keep some quarters in a hidden location. If your
home and/or cell phones don’t work in a power outage, you may need to
find a pay phone in an area where power is on.
Share your emergency communications and shelter plans
with family, friends, coworkers and neighbors. Record their contact
information on paper and in your cell phone.
Stay Safe During Power Outages
Call 9-1-1 if you have a life-threatening emergency or
if someone in your household is on life support.
Call 9-1-1 if you see a downed power line; stay clear of
it and anything touching it. Always assume that a power line is live and
hazardous. Downed cable and telephone wires can also be hazardous.
Call (626) 744-4673 to report a power outage.
For your security, do not post your outage location in
online public forums or social media sites.
NEVER attempt to remove fallen trees that are touching
power lines. Pasadena Water and Power (PWP) crews and licensed arborists
have expert training in safely removing trees from power lines.
If a power line falls on your vehicle while you are in
it, do not get out of the car. Wait for emergency responders.
If you use a generator during an outage, keep it
outdoors and connect it directly to appliances using a heavy-duty
NEVER connect a generator directly to house wiring; this
is extremely dangerous to power crews working on lines and poses a fire
hazard to property.
Only PWP is authorized to reconnect service lines to
properties and only licensed electricians may repair service panels. For
your safety and the safety of PWP crews, NEVER attempt to reconnect
power lines or electric service panels.
NEVER attempt to open boxes at the base of street light
poles to string wire from a box to a home or business. The voltage in
these boxes is much too high for individual homes. This practice is
illegal as well as extremely hazardous to people and structures.
Unplug appliances, computers, lamps and other electrical
equipment to prevent power surges that can damage them. Leave one
low-watt light on so you’ll know when power has been restored.
Keep refrigerator doors closed and, if available, place
blocks of ice or bags of ice inside to preserve food freshness. Check
food carefully for spoilage before eating.
Do not use candles indoors. This may result in fire. Use
flashlights or battery-operated lanterns instead.
NEVER use propane- or other gas-powered outdoor cooking
or outdoor heating devices indoors. They can emit deadly gases such as
Stay alert while driving. Traffic signals may be out,
compromised trees may fall and debris may block roadways. If traffic
signals are out, treat them as stop signs.
Check on neighbors who may require special assistance,
especially senior citizens, persons with disabilities and minors who may
be home alone.
Call 9-1-1 if you witness suspicious activity. Criminals
may take advantage of power outages.
Beware of scams. For example, never trust anyone who
approaches private property and attempts to collect money for permit
fees or restoration of power. Call the Pasadena Police Department at
(626) 744-4241 to report suspected scammers.
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