|
Emergency Notifications
|
Power Emergencies:
(626) 744-4673
Water Emergencies:
(626) 744-4138
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|
Online
Assistance |
Non-Emergency Questions & Issues:
Most questions and issues can be resolved online
through Pasadena's Citizen Service Center (a.k.a. 311).
Submit your
service request here.
Online Bill Pay &
Account Access:
Pay your bill online, review your bill history and
start or stop service - all 24/7.
Access your account.
Rebate
Questions:
Information on PWP rebates can be found online at
www.pwpweb.com/rebates. For questions about these
programs,
email the Customer Programs Hotline or call (626)
744-6970.
General Comments
& Feedback:
We value your ideas and opinions.
Send us your feedback!
Important: Please
do not report power or water emergencies via this form.
See above for emergency phone numbers.
|
|
Customer Service
& Billing: |
|
For
Billing
Questions, High Bill
Investigation, Service
Connections, Payment
Assistance
Representatives
are available by phone 7:30 a.m. -
5:30 p.m., Mon.
- Fri. For existing PWP
customers, credit card payments and bill inquiries
may also be made via the
24/7 automated phone system |
(626)
744-4005 |
|
Other Commonly
Requested Phone Numbers |
Customer
Programs Hotline
(Rebates): |
(626)
744-6970 |
|
Commercial
Account Managers: |
(626)
744-6970 |
|
Project
A.P.P.L.E. Program: |
(626)
791-7983 |
|
Recycling
/ Waste Reduction: |
(626)
744-4449 |
|
Report Water Waste: |
(626) 744-8888
|
|
Sanitation
Inquiries: |
(626)
744-4087 |
|
TDD-Hearing
& Speech Impaired: |
(626)
577-8490 |
|
Administrative Offices: |
(626) 744-4409 |
| Mailing
Address |
Municipal Services
100 N. Garfield Ave., Room N106
P.O. Box 7120
Pasadena, CA 91109-7220 |
|
|
|
|
| Walk-Up Payment Center |
Municipal Services Payment Center
Pasadena City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109
Business
Hours: |
|
|
Monday-Friday,
7:30am
- 5:15pm |
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